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| Frequently Asked Questions |
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 First thing to do before placing your order!
Don't forget that you have to
create an account first, then you can log in to order.
Please go to the following page first;
http://www.australiancollection.com.au/catalog/
... then click on "
create an account" where it says;
"Welcome Guest! Would you like to log yourself in? Or would you prefer to
create an account?"
... this should take you to this page;
create an account section where you can join as a customer and start ordering.
How do I order?
Ordering is simple on Australian Collection Online Store once you have registered or signed in. (If you have not, you will be asked
to do so upon adding a product to the shopping cart.)
Once you have found an item that you wish to purchase, add it to your shopping cart by clicking on "Add to Cart", found above the
item description. If necessary, specify or modify the quantity and size and click "Update".
When you are finished shopping and are ready to check out, click on the "Check Out" button. You will be requested to enter your
email address and password to continue (this prevents others from using your computer to purchase products). At this time, if
applicable, a recipient can be chosen and a delivery method specified for each product you are purchasing. You will now be requested
to complete your shipping information, along with inputting your credit card information. Before submitting your order, you will
have one final opportunity to review your order (to check quantities, sizes, credit card and shipping information).
I am concerned about ordering online. Can I call in an order from your site?
Although our online ordering process is completely secure, we also accept phone and fax orders. To make this process as easy
as possible, place your order as you would online with our shopping cart, but instead of submitting online, print out the shopping
cart page and use it to place your order over the phone. Call us, +61 2 9231 5222 or fax your printout to +61 2 9231 5522.
How will I be billed?
In order to complete an order with us, you will be asked to submit your credit card information. Your credit card will be charged
when your order has been shipped. We accept American Express, Visa, Master Card, JCB, and Diner's Club. Please call Customer Service
at +61 2 9231 5222 in order to make a purchase using International money order.
How do I know my Credit Card and other information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have
collected from you at our site so you can feel comfortable and secure when shopping. When you see either a solid key icon or a
locked padlock icon at the lower portion of your browser window then the site is secured through Secure Sockets Layer
(SSL). We always use industry-standard
encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information
should always have one of these icons.
We work to protect the security of your information during transmission by using Thawte as
our Secure payment processor for all
credit cards. Thawte protects your privacy and
information by using Secure Sockets Layer (SSL)
software, which encrypts information you input.
Can I ask for a gift packaged?
Yes for an additional charge of A$5.00 per item.
Can I include a message with my gift?
Personalized gift messages can be included in your gift.
How do I cancel my order?
We begin fulfillment of orders after an order has been processed. However, up until your order is shipped, you may change your order
either by calling Customer Service at +61 2 9231 5222. Please allow 1 business day to receive and process the cancellation request.
Can I exchange my order?
We want to make your experience shopping with us a happy one. If any of our products fail to meet your expectations, you can return
it and you will receive a full porduct refund or exchange if you prefer.
What is your suggested retail price?
Our suggested retail price is what we sell on our website but it is all up to your company.
Do you have a required minimum amount per order?
No there is no minimum order.
What is your preferred method of payment?
We prefer direct telegraphic bank transfer to our bank account or credit card payment as our second preferred method of payment.
What is your wholesale pricing?
Prices are as listed on our website, but we will give the wholesale discounts for larger orders depending to the size of your order.
Do you have mailable and online catalogs?
We only have online catalog at the following address;
http://AustralianCollection.com.au
Do you have quality product images available for download?
We can always email you better quality images of the products that you need to see.
What is your expected delivery times upon receipt of order?
Between one to three weeks Airmail, 3 to 4 days EMS
What is your preferred method of shipping?
Australian Post is our first method or any other if you wish. shipping cost is customer's responsibility.
Do you ship overseas as well or just Australia?
We could deliver to an address in Australia or any where else in the world, including Europe, Asia, Africa, America and middle east. |
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